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Solution home Sleep Trial & Returns

Returns

Are returns free?
Mattresses Yes, returns are free within the 120-night sleep trial.  Accessories No, these items have product-specific return fees. For more details, ref...
Tue, 5 Apr, 2022 at 10:45 AM
How do I return my mattress?
You can return your mattress anytime between nights 30 and 120 of your sleep trial. (Or between nights 60 and 120 for Novosbed.)  Here's how it works:...
Mon, 10 Jan, 2022 at 8:47 AM
Why can't I return the mattress until 30 days after delivery?
Many sleepers need extra time to adjust to a new mattress. That's why we require you take at least 30 days to try your mattress before returning it.  ...
Thu, 20 Apr, 2023 at 2:36 PM
Where does my mattress go when I return it?
We never restock or resell returned mattresses.  Instead, we pay it forward to your community by donating returned mattresses to a local charitable organi...
Mon, 10 Jan, 2022 at 8:51 AM
Who will remove my mattress if I decide to return it?
We will arrange for someone within our network of local movers, charities, and community organizations across Canada to pick up and remove your mattress.  ...
Mon, 10 Jan, 2022 at 8:52 AM
How long does it take to get a refund?
After the mattress has been removed from your home, we'll process your refund within 2 business days. Once processed, it can take an additional 2–5 busi...
Thu, 6 May, 2021 at 10:17 AM