How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
What are the mattress dimensions and weights?
Do your products have any off-gassing?
If my mattress is too firm or too soft, will you ship me a free topper?
I'm a warm sleeper. How can I stay cool?
My mattress became firmer the day after I unboxed it. Is this normal?
View all 9
Bases & Foundations
Can I use my existing mattress base?
What kind of base do I need? Do I even need one?
Do you sell boxsprings?
Is there a mattress break-in period?
Why does a new mattress need to be broken in?
How long will it take to break in my new mattress?
How can I break in my new mattress faster?
There’s a hump in my mattress. What should I do?
Unboxing & Setup
Unboxing & Setup
How do I set up my mattress when it arrives?
Will I need another person to help set up the mattress?
Will you take my old mattress away or set up my new mattress?
Sleep Trial & Returns
How does the 120-night sleep trial work?
Do I need to use a mattress protector during my trial?
Are returns free?
How do I return my mattress?
Why can't I return the mattress until 30 days after delivery?
Where does my mattress go when I return it?
Who will remove my mattress if I decide to return it?
View all 6
About Our Company
What is GoodMorning.com?
Is GoodMorning.com hiring?
Purchasing, Shipping & Delivery
Where can I try your mattress before purchase?
Do your mattresses ever go on sale?
Do you offer financing?
Can I apply promo offers or discounts to purchases made before the start date of the promotion?
Do I have to pay taxes? Are they included in the price?
View all 8
Do I need to be home to accept my delivery?
Do you ship to PO boxes or rural addresses?
How much does shipping cost?
Will all my items arrive in the same shipment?
Can I schedule my delivery for a specific date or time?
When will my order arrive?
What should I expect on delivery day?
What should I do if my product arrives damaged?
Should I keep the packaging?
Product Care & Warranty
How often should I rotate my mattress?
How do I clean my mattress?
What is the mattress warranty?
What is the foundation warranty?
What is the pillow warranty?
What is the mattress protector warranty?
What is the pillow protector warranty?
View all 11